Massmart Annual Report 2008

Divisional Sustainability Performance


  The Group is the third largest distributor of consumer goods in Africa, the leading retailer of general merchandise, liquor and home improvement equipment and supplies, and the leading wholesaler of basic foods.
         
Sales
R39,8bn
Economic value added
R9 892m
CSI spend
R19,011m*
  Financial highlights, Economic value added and CSI spend
         
  Massmart is a managed portfolio of nine wholesale and retail chains, each focused on high-volume, low-margin, low-cost distribution of mainly branded consumer goods for cash, in 14 countries in sub-Saharan Africa through four divisions comprising 242 stores.
* Includes Group, staff and supplier contributions

Sales
R 10 407m

Economic value added
R 3 210m
CSI spend
R 5,3m

  Sales
R10 104m
Economic value added
R2 287m
CSI spend
R6,9m
  Sales
R5 663m
Economic value added
R1 925m
CSI spend
R0,8m
  Sales
R13 610m
Economic value added
R2 520m
CSI spend
R 2,9m
 
 
 
 
 

       

84 stores

RSA, Botswana, Namibia, Mauritius, Mozambique, Uganda, Zambia, Nigeria, Malawi, Tanzania, Ghana


13 warehouse clubs  

RSA, Zimbabwe


22 stores

RSA


65 stores

RSA, Lesotho, Namibia, Botswana

 
 
 

6 DionWired
RSA
   
18 stores
RSA
jumbo
6 stores
RSA, Lesotho, Namibia,Botswana
      builders trade depot
28 stores
RSA
shield
527 member outlets
RSA, Botswana, Namibia, Swaziland

Sustainability indicators

Electricity (kW/h) 489 718 020* 247 991 078 128 305 524 65 442 917 55 371 027
Water consumption in Rands 10 514 897 4 364 400 2 052 357 2 195 351 1 902 789
Board/paper recycling sites 120* 45 13 19 42
(tons) carbon emissions CO2 240 596* 117 203 60 988 31 774 29 788
Top management 17,8% 22,22% 13,0% 23,53%
Senior management 28,4% 46,23% 17,65% 20,41% 19,57%
Professional qualifications 42,5% 61,70% 45,63% 33,18% 39,15%
Technically skilled 73,1% 91,88% 74,75% 64,83% 73,78%
Total headcount 27 521* 12 380 3 390 6 945 4 599
Unionised 40,74% 53,54% 58,93% 19,47% 42,67%
Investment in staff training 23 700 000* 4 693 098 7 512 680 7 877 017 2 293 959
Disciplinary hearings 2 651* 915 55 1 512 159
Grievance hearings 144 86 23 31 4
* Includes Massmart Holdings data

 

      Massdiscounters Masswarehouse Massbuild Masscash
      (General merchandise discounter) Food/liquor/
general merchandise Warehouse club discounter
Home improvement retailer and building materials supplier Food wholesaler and buying association
Sustainability indicators
             
Customers able to make their planned purchase 88,0% 86,96% 82,69% 92,0% 80,0%
Satisfied customers 85,0% 88,0% 84,0% 91,5% 83,59%
Repeat customers 91,0% 88,38% 90,0% 92,55% 86,67%
Customers satisfied with resolution to problems 83,0% No data 85,38% 57,76% 81,54%
Customers who feel that products are always competitively priced 81,0% 70,92% 82,31% 83,5% 86,92%
Human resources 170 85,0 25,0 38,0 22,0
Racial 3 2,0 1,0
Criminal 65* 35,0 5,0 13,0 10,0
Percentage tested 50,48% 45,27% 46,15% 68,34% 43,02%
Prevalence rate 6,04% 5,4% 4,7% 4,23% 11,6%
Number of staff on ARV programme 630 217 92 160 261
Number of spouses on ARV programme 52 14 9 12 17
* Includes Massmart Holdings data