Engaging with Stakeholders

Our stakeholder engagement process represents the first and most important ongoing part of the corporate accountability journey. Not only does stakeholder engagement assist in providing unique insight into the expectations of our stakeholders, but through such a process we also gain a better perspective on important public discourse themes and the role that we, as retailers can play in addressing these issues.

In order to obtain maximum benefit from our interactions with stakeholders, we have re-launched and implemented a more structured and rigorous stakeholder engagement process.

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Given that this is the first time that we have embarked on this process, we have taken the decision to provide a detailed description of the steps involved in, and issues identified by, stakeholder engagement. In future, stakeholder engagement highlights will be presented in brief in the accountability report and a detailed description of the process will be made available on Massmart’s Group Updates webpage.