Performance Indicators

HUMAN CAPITAL PERFORMANCE INDICATORS

MEASUREMENTS AND ASSUMPTIONS
Human capital data is based on Group and Divisional payroll data. HIV prevalence is based on Right to Care VCT testing figures. Due to the large number and geographical positioning of stores, testing is not conducted at all stores every year. HIV prevalence is based on staff tested in a particular year. Data is internally audited prior to publication.

Additional Human Capital Scorecard information can be found under GRI III Questions and Answers

Notes

Comparative data represents the best available performance disclosed by South African retailers, except for:

  • Flexi-timers sourced from Quarterly Labour Force Survey, Quarter 2 2012
  • Employees with medical benefits sourced from 2010/2011 South Africa Survey
  • Average minimum wage sourced from Sectoral Determination for Wholesale and Retail Sectors
  • HIV prevalence which represents published national prevalence rate

 

BBBEE PERFORMANCE INDICATORS

MEASUREMENTS AND ASSUMPTIONS
Massmart’s BBBEE figures are calculated externally by Empowerdex Economic Empowerment Rating Agency. These figures are based on actual staff numbers (not estimates) and are believed to be 100% accurate at the time at which they were published. BBBEE scores are calculated retrospectively, therefore the data reported is based on the scorecard compiled in February 2012 for the period ended November 2011.

Additional BBBEE Scorecard information can be found under GRI III Questions and Answers

Notes
  • Comparative data represents the best performance in the Retail Sector as published in the FM Top Empowerment Companies Survey 2012
  • (%) Indicates percentage score achieved on the BBBEE scorecard

 

CSI PERFORMANCE INDICATORS

MEASUREMENTS AND ASSUMPTIONS
CSI data is based on actual Group expenditure figures which have been internally audited. CSI figures are believed to be 100% accurate at time of publication.

Notes
  • Government beneficiaries include the Department of Basic Education, the Ministry of Women, Children and Persons with Disabilities, the South African National Defence Force and the South African Police Service. Support is provided through the provision of container kitchens, food hampers, stationery hampers and assistance with service delivery.
  • Investment in feeding schemes includes spend on container kitchens, vegetable gardens, NGO and government feeding schemes and Foodbank contributions.
  • Investment in early childhood development includes Game’s Tools to Play early childhood development kits and Tools to Teach stationery hampers.
  • Investment in infrastructure and school maintenance is based on a Builder’s Warehouse project that provides schools with equipment and supplies for basic building repair and maintenance.
  • Investment in discretionary projects includes donations to Community Chest, Vodacom Wheelchair Fund and others.
  • Where no prior years’ data is provided, this indicates a new indicator on the scorecard.


Additional CSI Scorecard information can be found under GRI III Questions and Answers

AFRICA OPERATIONS PERFORMANCE INDICATORS

MEASUREMENTS AND ASSUMPTIONS
African Operations information includes data for the Group’s Massdiscounters, Massbuild and Masscash Divisions, with the exception of electricity consumption and local procurement, for which Massbuild and Masscash data, respectively, was unavailable. Data is internally audited prior to publication.

Additional Africa Operations Scorecard information can be found under GRI III Questions and Answers

Notes
  • We have, for the foreseeable future, discontinued energy intensity reporting due to accuracy concerns. We will re-introduce this indicator once we have improved accuracy
  • While HIV-testing has been conducted in Lesotho, there has been insufficient testing at our African stores to provide a reliable prevalence percentage. We continue to focus on this, and hope to expand testing further in the future

 

CLIMATE CHANGE AND ENVIRONMENTAL PERFORMANCE INDICATORS

MEASUREMENTS AND ASSUMPTIONS
Scope 1 and 2 emissions figures are calculated externally by Global Carbon Exchange consultants. Scope 1 emissions relate to direct emissions resulting from Company-owned vehicle, generator use and refrigerant gas emissions. Massmart trend data is not available for Scope 1 2008/2009 emissions since this information has historically been reported by calendar year rather than financial year.

Scope 2 figures are based on Divisional electricity consumption figures. Energy consumption data is annualised and normalised (outlying data is excluded). Consequently, the margin for error on reported data is considered to be between 10% – 15%. Electricity consumption and Scope 2 emissions figures include African operations. Scope 2 emissions factor has been updated from 1.03 to 0.99. The total Group sales are used to calculate Scope 1 and 2 emissions’ intensity per Rand million (Rm). Water usage has been derived with reference to the cost of water consumed. Water consumption is based on Rand Water Tariff for retail customers.

Additional Climate Change and Environmental Performance Scorecard information can be found under GRI III Questions and Answers

CONSUMER PROTECTION ACT PERFORMANCE INDICATORS

MEASUREMENTS AND ASSUMPTIONS
Consumer Protection Act data is based on actual Group and Divisional figures which have been internally audited. Consumer Protection Act figures are believed to be 100% accurate at time of publication.

Additional Product Safety Scorecard information can be found under GRI III Questions and Answers

Notes
  • Customer complaints refer to those logged through the central complaints system and exclude those at stores which are resolved immediately at the store
  • All recalls conducted were preventative and voluntary, with no legal liability imposed by government departments or claimed by customers