CORPORATE ACCOUNTABILITY SYNOPSIS

Massmart's 2012 Corporate Accountability Report remains consistent in content, style and format with our 2011 report in order to provide continuing progress on identified themes and interventions.


In addition to the Human Capital, Black Economic Empowerment, Climate Change, African Operations and Corporate Social Investment scorecards, we have introduced the Product Safety scorecard that highlights our performance in managing customer complaints and product recalls.

1. STAKEHOLDER ENGAGEMENT


2. PROGRESS


3. ACCOUNTABILTY THEMES

The development of our accountability themes and the classification of our interventions have assisted us in providing clear and effective communication to our stakeholders on our corporate accountability commitment. We continue to monitor and review our initiatives to ensure that we remain relevant.


4. KEY PERFORMANCE INDICATORS